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Business Suppprt Coordinator, Weybridge

Date: 30-Sep-2021

Location: Weybridge, GB, KT13 8AB

Company: Knight Frank

Reference No 16198 
Job Title Business Suppprt Coordinator, Weybridge 
Type Permanent 
Salary Range Competitive
Division Residential 
Sub Division Country Business 
Department Weybridge (10000278) 
Location Weybridge 

 

Knight Frank are looking to recruit a Business Support Coordinator to assist with sales administration in their Weybridge office, with the following responsibilities:

 

Customer Experience

  • Greet customers in a polite and welcoming manner
  • Assist customers and offer refreshments
  • Answer incoming calls and website enquiries
  • Assist with arranging and organising property visits
  • Take accurate messages and assist with enquiries wherever possible
  • Provide keys to contractors
  • Maintain a tidy office and reception area
  • Prepare the boardroom for meetings when required

 

Sales administration

  • Work with Operations teams to provide efficient sales administration, to include:
  • Property listings: 
    • Create new property activity records 
    • Order land registry title checks 
    • Register new instructions  
    • Create template letters and forms  
  • Best Practice:
    • Follow & adhere to all internal and external compliance & best practise measures and procedures
    • Manage Client Due Diligence process for clients and counterparties 
    • Adhere to best practice standards and procedures
    • Liaise with clients to obtain necessary documents prior
      to marketing 
    • Ensure correct naming conventions are used on all property files 
    • G:drive organisation and maintenance
    • Ensure office compliance and drive audit pass rate improvements
  • Accounts:
    • Accurate generation of sales invoices  
    • Ensure accurate records are maintained on all reports 
  • General:
    • Prepare reports for weekly and monthly meetings, MBOs and ad hoc requirements
    • Be a trouble shooter with system processes and procedures
    • Carry out monthly reporting to assist with performance monitoring

 

Local Marketing

  • Create mailers, property brochures, window cards and pitching materials
  • Arrange and upload EPCs, photos and floorplans 
  • Update property listings
  • Use of internal systems to search and download imagery 
  • Oversee look and feel of office in line with central guidelines 
  • Supply imagery and property information for regional publications and central marketing campaigns  
  • Assist with meeting marketing deadlines 
  • Display knowledge of GDPR regulations 

 

Information Security

  • Display knowledge of ISO regulations and implement in office  
  • Ensure clear desk & clear screen policies are followed 
  • Follow storage & archive protocols 
  • Ensure confidential files are treated correctly  
  • Display knowledge of GDPR regulations 

 

Professional Experience and Personal Skills Profile

Particular Aptitudes/Skills Required

  • Prior experience in a business support, administration or front of house role preferred but not required
  • Flexibility, adaptability and a co-operative attitude
  • Excellent standard of English grammar and spelling
  • Calm under pressure
  • Diligent and efficient
  • Attention to detail
  • Self-motivated
  • Team player

 

 

 

 

 

To view other vacancies within the Knight Frank Group click here.