Knight Frank is looking to hire an Operations Coordinator to assist the Sales Team in their Sherborne office.

We are the world’s leading independent international property consultancy, headquartered in the UK, offering agency and professional advice across Commercial, Residential and Rural sectors. Established in 1896, Knight Frank now comprises a global network of over 20,000 people in 600+ Offices across 50 Territories.

Role:

The Operations Coordinator will deliver exceptional customer service and provide crucial support in the sales administration. The ideal candidate will have strong attention to detail and will thrive in a cooperative environment. They will remain calm under pressure whilst consistently delivering diligent and efficient support.

Responsibilities:

• Provide exceptional internal and external customer experiences in all interactions.
• Assist in handling incoming calls promptly and professionally.
• Maintain organization and cleanliness of the office and reception area.
• Support Department Head in implementing Customer Experience initiatives.
• Drive improvements in net promoter scores through customer journey enhancements.
• Refer clients to various KF services including Commercial and Global network offerings.
• Collaborate with Operations teams to support Office Head and departments within the region.
• Manage property listings by creating activity records, ordering title checks, registering instructions, and preparing correspondence.
• Implement best practices, manage CDD processes, ensure compliance, and maintain organized files.
• Handle accounts including generating accurate sales invoices and reconciling figures monthly.
• Prepare reports for meetings and ad hoc requirements, troubleshoot system processes, and conduct monthly performance monitoring.
• Mentor new team members and demonstrate proficiency in KF systems and dictation.
• Execute local marketing activities such as creating mailers, brochures, and window cards, updating listings, and ensuring GDPR compliance.
• Ensure adherence to HSE and Information Security regulations, including ISO standards and GDPR policies.
• Manage departmental accounts, monitor management reporting, maintain performance records, and assist with expense submissions.

Key Experience Required:

• 2 years+ experience in a similar operations, administration, or secretarial role (preferred). 
• Proficient with Microsoft office packages.
• Excellent standard of English grammar and spelling.

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