Knight Frank is looking to hire an Operations Coordinator to support our Richmond Office.

We are the world’s leading independent international property consultancy, headquartered in the UK, offering agency and professional advice across Commercial, Residential and Rural sectors. Established in 1896, Knight Frank now comprises a global network of over 20,000 people in 600+ Offices across 50 Territories.

Role:

The London Residential sales division are looking to recruit an Operations Coordinator to carry out sales administration and business operations responsibilities in our Richmond office, as well as providing support to the wider London office network and Operations team. You will report into the Head of London Sales Operations and Operations Executive, with day-to-day input from the Department Sales Head.

Responsibilities:

• Provide exceptional internal and external customer service in all interactions.
• Assist with answering calls, welcoming clients, and taking accurate information.
• Maintain a tidy office and reception area.
• Assist the Department Head with implementing Customer Experience initiatives.
• Drive net promoter scores through customer journey improvements.
• Provide detailed sales administration for negotiators, including managing contacts and property records.
• Create and manage documents and letters on the in-house CRM system.
• Handle due diligence processes and liaise with the best practice team.
• Ensure office compliance and improve audit pass rates.
• Generate accurate sales invoices and process contractor/office facilities invoices.
• Create marketing materials such as property brochures, window cards, and mailers.
• Organize EPCs, photos, and floorplans with external suppliers.
• Update property listings on internal and external web portals.
• Manage health and safety checks and ensure new starters are informed of protocols.
• Organize office contractors, facilities, and team events, and manage office supplies and refurbishments.

Key Experience Required:

• 3+ years of experience in a similar operations or administration role (preferred)
• Proficient with Microsoft Office packages

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Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.

We are committed to creating an inclusive, diverse and equitable workplace. We welcome applications from all individuals and provide equal opportunities for everyone.  We also offer reasonable adjustments to ensure all candidates have a fair chance during the recruitment process.