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Operations Manager

Date: 02-Mar-2023

Location: New York, US, 10019

Company: Knight Frank

Reference No 24964 
Title Operations Manager 
Type Permanent 
Salary Range Competitive
Division Commercial 
Sub Division [[mfield2]] 
Department New York 
Location New York 


Cresa is the world's only global commercial real estate advisory firm that exclusively represents occupiers and specializes in the delivery of fully integrated real estate solutions. In partnership with London-based Knight Frank, Cresa provides service through 16,000 people, across 380 offices in 51 territories.Under this partnership, Knight Frank operates an Internationally focused team, with U.S. based Partners located in New York and California. The Knight Frank International Desk team is currently looking  to fill the role of  and Operations Manager, who will be based out of Cresa’s New York City office.


Financial/Business Operations

Candidate will manage the teams’ internal processing systems, including but not limited to –

  • An excel based, financial reporting system for recording referral transactions taking place globally. Candidate will be responsible for entering and extracting data and recording changes.
  • Using the internal financial system data to develop comprehensive monthly and year-end reports/presentations (i.e. business line breakdown, country breakdown, etc), and provide ad-hoc requests as needed.
  • Managing and optimizing teams’ preliminary CRM database system (via Microsoft Access) to record potential business opportunities.
  • Interacting with international and local teams/individuals, communicating and requesting information regularly, clarifying data as needed, etc. 

Marketing/Business Development

Candidate will develop content, provide creative direction and directly manage teams’ internal marketing initiatives and business development content. This is including but not limited to - 

  • Compiling and formatting content for regularly scheduled e-blasts/newsletters via UK based Content Management System in partnership with corporate marketing team.
  • Preparing and distributing bi-monthly email bulletins to select distribution list(s), curating international/national news stories, completed transactions and business pursuits.
  • Regularly updating International Desk marketing collateral including - International presentations, Global Occupier Services Guide, leasing comparison documents, International Desk Operational protocol decks, and other ad hoc materials as required.
  • Create and amend extensive PowerPoint presentations and files as needed, including track records, brochures, RFP’s etc.
  • Manage internal webinar series via Teams or other third-party platform – Curate topic ideas from international teams and lead overall production and post-event follow up and analysis.


Candidate will provide operational and administrative support to International Desk team, including but not limited to –

  • Managing bespoke team calendar, tracking important events, team domestic and international travel, client visits and marketing distribution initiatives.
  • Maintaining the team’s internal client distribution lists, updating and cleansing as required.
  • Providing extensive calendar management using Outlook, scheduling meetings, lunches, client events, etc as required.
  • Gathering and distributing international marketing and research reports as needed and requested.
  • Collate weekly US completed transactions into internal management system. 
  • Working closely with team on bespoke projects as required.
  • Taking initiative to perform research and analysis as needed to meet team needs.


Qualifications / Education / Skills Required

  • Bachelor’s Degree required; preferably in Business, Communications or Marketing.
  • 3+ years’ experience in a similar marketing & business development/assistance role.
  • Motivated self-starter, able to work autonomously, take initiative on a regular basis and troubleshoot/problem solve.
  • Strong communicator and comfortable interacting with senior executives.




To view other vacancies within the Knight Frank Group click here.

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City