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Tenancy Progressor

Date: 14-Jan-2022

Location: London, GB, NW3 1EN

Company: Knight Frank

Reference No 17909 
Job Title Tenancy Progressor 
Type Permanent 
Salary Range Competitive
Division Residential 
Sub Division Residential Lettings 
Department Hampstead Lettings (10000122) 
Location Hampstead - (London) 


Knight Frank is unrivalled in property market knowledge, with teams specialising in residential, commercial, and rural property services. We understand that the only way we will continue to thrive is through the commitment and passion of our people and their tireless delivery of excellent client service. That is why investing in our people is as important to us as investing in our clients. That is what makes Knight Frank different – the difference is our people.


A great opportunity has arisen to join us here at Knight Frank, and we are currently seeking a Tenancy Progressor to join our Hampstead Residential Lettings team. You will be responsible for efficiently progressing the paperwork for new Lettings deals.


In the Tenancy Progressor role, you will be responsible for:

  • Drafting up all paperwork for new tenancies, including Tenancy Agreements and Invoices
  • Submitting reference requests for prospective tenants
  • Registering deposits under the Tenancy Deposit Scheme
  • Arranging inventory check ins for properties
  • Dealing with sensitive information whilst following Data Protection guidelines
  • Working to tight deadlines to move in prospective tenants
  • Mediating with Knight Frank clients, Tenants and Relocation Agents to ensure all necessary paperwork is completed as smoothly and efficiently as possible
  • Liaising with members of other departments and local offices on a day to day basis
  • Mentoring and managing a team of up to two people, including performance reviews, career development, and training
  • Running regular reports to meet KPIs and uphold Best Practice and Customer Service Standards


To be successful in the Tenancy Progressor role you will have the following skills and experience:

  • 2 plus years’ experience in Residential Lettings Supervisor / Team leader role
  • Preferably ARLA qualified
  • Proficiency with Microsoft Packages such as Word, Outlook, and Excel
  • Proficiency with Qube (Aspasia)
  • Strong communication skills to effectively deal with stakeholders at all levels in a polite, professional, and helpful manner, both face to face and on the telephone
  • Proven background in Property, Administration, and Supervisor / Team Leader role
  • Keen interest in property



To view other vacancies within the Knight Frank Group click here.