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Senior Tenancy Progressor

Date: 19-Jan-2023

Location: London, GB, W1U 8AN

Company: Knight Frank

Reference No 27876 
Job Title Senior Tenancy Progressor 
Type Permanent 
Salary Range Competitive
Division Residential 
Sub Division Residential Lettings 
Department Relocation & Corporate Services (10000185) 
Location 55 Baker Street 



We are looking for a collaborative Senior Tenancy Progressor to join our Residential Lettings division to support our local offices.





Reporting directly to the Tenancy Progression Manager, this role provides support to both the Relocation & Corporate Services and Lettings Completion Solutions departments offering a bespoke service tailored to international and domestic businesses, family offices and HNWIs; as well as a ‘one-stop-shop’ to buyers of new build residential apartments across London and the Home Counties.


The ideal candidate will have experience with Corporates and Relocation Agents across different business sectors and/or the New Developments market, providing market leading advice and administrative support.

This role requires an individual with the ability to communicate and deal with others at all levels in a polite, professional, friendly, and helpful manner, both face to face and over the telephone; and to be flexible, confident, self-motivated, organized, and pro-active with good computing skills and excellent administration skills.




Deal Administration

•  Verifying data quality and compliance of work received

•  Carrying out due diligence checks on Tenants, Occupiers and other Relevant Persons prior to the start of the tenancy

•  Drawing up Tenancy Agreements

•  Producing letters and emails to a professional standard

•  Setting up rents and charges, producing initial invoice and tracing funds received

•  Communicating with internal teams, Landlords, Tenants, Occupiers and other Relevant Persons

•  Arranging inventory and check in

•  Assisting to queries from Tenants, Landlords and Relevant Persons on tenancy paperwork

•  Requesting and collecting references from approved reference provider or independent references from accountants, solicitors etc,  guiding Tenants through referencing process and explaining referencing to Landlords.

•  Arrange Right to Rent checks with Tenants/Occupiers and office

•  Protecting Deposits under the Tenancy Deposit Scheme

•  Liaising with Knight Frank Promise Safety Team to ensure safety certificates are valid and sent to the appropriate parties

•  Working with internal teams to support in new tenancies, including tenant changeovers, landlord changeovers, addendums and deeds of surrender

•  Keeping a record of important documents and maintaining the organization of files

•  Working to tight deadlines to move in prospective Tenants whilst under pressure

•  Providing Prescribed Information to all Tenants and Relevant Persons prior to the start of the tenancy


•  Recording smoke alarm confirmation on first day of tenancy

•  Sending safety certificates to all Tenants and Occupiers prior to the start of the tenancy

•  Raising suspicious activity to, and liaising with, Money Laundering Reporting Office


Best Practice

•  Display knowledge and ensure compliance of best practice

•  Ensure correct naming conventions are used on all property files

•  Ensure accurate notes are maintained on all property files

•  G: drive organization and maintenance

•  Keeping up to date with current legislation relating to the Lettings industry




•  Prepare updates for weekly and monthly meetings with internal teams

•  Attend and support teams with client meetings



Information Security              

•  Liaise & raise security incidents or weaknesses with the Security Analyst

•  Display knowledge of GDPR regulations

•  Dealing with sensitive information whilst following Data Protection guidelines


Customer Experience           

•  Champion the customer experience

•  Assist Department Head with implementation of Customer Experience initiatives

•  Communicate and deal with internal and external customers at all levels in a polite, professional, friendly, and helpful manner, both face to face and on the telephone


Senior Responsibilities

•  Higher capacity for deal numbers

•  Dealing with larger clients adapting to client processes

•  Buddying up and training new starters and carrying out checks on quality of work

•  Assisting team members and internal teams with complex queries

•  Checking and assisting with drafting special clauses

•  Stakeholder for projects and reviews of processes and procedures

•  Engaging with all lettings teams and departments outside of their assigned offices

•  Setting examples to more junior members through contributions in team meetings – Lead by example



To view other vacancies within the Knight Frank Group click here.