Senior Tenancy Progressor
Date: 19-Jan-2023
Location: London, GB, W1U 8AN
Company: Knight Frank
Reference No | 27876 |
Job Title | Senior Tenancy Progressor |
Type | Permanent |
Salary Range | Competitive |
Division | Residential |
Sub Division | Residential Lettings |
Department | Relocation & Corporate Services (10000185) |
Location | 55 Baker Street |
We are looking for a collaborative Senior Tenancy Progressor to join our Residential Lettings division to support our local offices.
ABOUT KNIGHT FRANK
https://whyknightfrank.netlify.app/
ABOUT THE ROLE
Reporting directly to the Tenancy Progression Manager, this role provides support to both the Relocation & Corporate Services and Lettings Completion Solutions departments offering a bespoke service tailored to international and domestic businesses, family offices and HNWIs; as well as a ‘one-stop-shop’ to buyers of new build residential apartments across London and the Home Counties.
The ideal candidate will have experience with Corporates and Relocation Agents across different business sectors and/or the New Developments market, providing market leading advice and administrative support.
This role requires an individual with the ability to communicate and deal with others at all levels in a polite, professional, friendly, and helpful manner, both face to face and over the telephone; and to be flexible, confident, self-motivated, organized, and pro-active with good computing skills and excellent administration skills.
RESPONSIBILITIES
Deal Administration
• Verifying data quality and compliance of work received
• Carrying out due diligence checks on Tenants, Occupiers and other Relevant Persons prior to the start of the tenancy
• Drawing up Tenancy Agreements
• Producing letters and emails to a professional standard
• Setting up rents and charges, producing initial invoice and tracing funds received
• Communicating with internal teams, Landlords, Tenants, Occupiers and other Relevant Persons
• Arranging inventory and check in
• Assisting to queries from Tenants, Landlords and Relevant Persons on tenancy paperwork
• Requesting and collecting references from approved reference provider or independent references from accountants, solicitors etc, guiding Tenants through referencing process and explaining referencing to Landlords.
• Arrange Right to Rent checks with Tenants/Occupiers and office
• Protecting Deposits under the Tenancy Deposit Scheme
• Liaising with Knight Frank Promise Safety Team to ensure safety certificates are valid and sent to the appropriate parties
• Working with internal teams to support in new tenancies, including tenant changeovers, landlord changeovers, addendums and deeds of surrender
• Keeping a record of important documents and maintaining the organization of files
• Working to tight deadlines to move in prospective Tenants whilst under pressure
• Providing Prescribed Information to all Tenants and Relevant Persons prior to the start of the tenancy
• Recording smoke alarm confirmation on first day of tenancy
• Sending safety certificates to all Tenants and Occupiers prior to the start of the tenancy
• Raising suspicious activity to, and liaising with, Money Laundering Reporting Office
Best Practice
• Display knowledge and ensure compliance of best practice
• Ensure correct naming conventions are used on all property files
• Ensure accurate notes are maintained on all property files
• G: drive organization and maintenance
• Keeping up to date with current legislation relating to the Lettings industry
General
• Prepare updates for weekly and monthly meetings with internal teams
• Attend and support teams with client meetings
Information Security
• Liaise & raise security incidents or weaknesses with the Security Analyst
• Display knowledge of GDPR regulations
• Dealing with sensitive information whilst following Data Protection guidelines
Customer Experience
• Champion the customer experience
• Assist Department Head with implementation of Customer Experience initiatives
• Communicate and deal with internal and external customers at all levels in a polite, professional, friendly, and helpful manner, both face to face and on the telephone
Senior Responsibilities
• Higher capacity for deal numbers
• Dealing with larger clients adapting to client processes
• Buddying up and training new starters and carrying out checks on quality of work
• Assisting team members and internal teams with complex queries
• Checking and assisting with drafting special clauses
• Stakeholder for projects and reviews of processes and procedures
• Engaging with all lettings teams and departments outside of their assigned offices
• Setting examples to more junior members through contributions in team meetings – Lead by example
To view other vacancies within the Knight Frank Group click here.