Sales Manager, Knight Frank Finance/Oriel Finance

Date: 26 May 2023

Location: London, GB, W1U 8AN

Company: Knight Frank

Reference No 28406 
Job Title Sales Manager, Knight Frank Finance/Oriel Finance 
Type Permanent 
Salary Range Competitive
Division Residential 
Sub Division Knight Frank Finance 
Department Oriel Finance LLP (10000982) 
Location 55 Baker Street 



Knight Frank Finance/Oriel Finance is a boutique mortgage finance specialist born out of one of the world’s largest property consultancies, Knight Frank.


We provide loans and offer expertise where others are unable. Our approach is holistic; we use our wealth of contacts to deliver mortgage solutions and so much more.


The role will be responsible for managing and mentoring a small sales team to support the head of sales in the branch, ensuring that the client is central to the success of the business.


The role will also require the person to sit on the Knight Frank Finance/Oriel Finance Management Committee and will be accountable for their responsibilities as a member of the management team


Scope of the role

 Managing a team of consultants in delivering against both their individual business plans and the wider Knight Frank Finance financial targets.






Measures of Success



  • Regular coaching and 1:1s (formal quarterly / monthly) to provide clear feedback on performance and behaviour with direct reports to support annual objectives and deal with any issues
  • Developing a positive culture across teams that embraces and contributes ideas to KFF strategy and initiatives
  • Managing their team and ensuring that the consultants are delivering against their individual business plans.
  • Team appraisal metrics
  • Team feedback
  • New recruits passing probation
  • Retain A players


Strategy and Business Planning

  • Clearly defined objectives, aligned with wider KFF plans communicated to all direct reports
  • Periodic reviews of the objectives with direct reports with action plans in place to maximise opportunities or for any  underperforming areas
  • Identifying new sources or business and maximising lead sources
  • Implementation of policies and procedures across the KFF business
  • Achieving income targets
  • Performance KPI’s
  • Customer experience measures
  • Growth in business opportunities



  • Driving CX Values and projects to keep teams focused on exceptional customer experience and Delivery of Service
  • Managing existing client relationships effectively to retain clients and develop new relationships to win business
  • Ensuring that all areas of the Knight Frank Finance business are effectively executed in line with all necessary FCA compliance
  • Ensuring all new starters are on boarded correctly
  • Customer feedback
  • Achieving referrals targets
  • Repeat business
  • RAG compliance


Management of KPIs and targets

  • Managing KPI performance targets and taking direct responsibility for teams
  • Encouraging teams and sharing areas of improvement to support customer experience and efficient operations
  • Audits and compliance measures
  • KPI improvements


Contribution to the wider success of the firm

  • Referring clients to a wide range of KF services including Commercial, Residential and global network
  • Ambassadorial role with colleagues, customers and communities
  • Range of referrals to other areas of the business
  • Feedback from team members
  • Feedback from peers and senior management



Personal skills profile and professional experience


Personal skills profile

  • Able to demonstrate the qualities of a great leader
  • Must be able to manage a team of people
  • Organised and methodical in approach
  • Must be able to demonstrate a collaborative and values led approach
  • Personable and engaging personality



  • Must have demonstrable experience within the mortgage industry
  • May have relevant experience within a management role


Systems & IT competence

  • Experience of working with a customer database
  • Microsoft applications


#1 #LI-MF1



To view other vacancies within the Knight Frank Group click here.