Knight Frank is looking to hire an Operations Coordinator to join our Marylebone office. This will be on a a 12 month fixed term contract.

We are the world’s leading independent international property consultancy, headquartered in the UK, offering agency and professional advice across Commercial, Residential and Rural sectors. Established in 1896, Knight Frank now comprises a global network of over 20,000 people in 600+ Offices across 50 Territories.

Why Knight Frank?

Role:

The London Residential sales division are looking to recruit an Operations Coordinator to carry out sales administration and business operations responsibilities in our Marylebone office, as well as providing support to the wider London office network and Operations team. You will report into the Head of London Sales Operations and Operations Executive, with day-to-day input from the Department Sales Head.

Responsibilities:

• Deliver exceptional customer service in all internal and external interactions.
• Support the team by answering calls, greeting clients, and gathering accurate information.
• Maintain a tidy and professional office and reception area.
• Assist with implementing customer experience initiatives to enhance client satisfaction.
• Provide detailed sales administration support to negotiators, ensuring accuracy and consistency.
• Create and manage contacts, property records, and documentation using the CRM system.
• Coordinate due diligence processes and ensure compliance with best practice standards.
• Liaise with clients to collect necessary documents and support audit improvements.
• Generate and process sales invoices, contractor payments, and staff expenses.
• Produce reports for clients and internal meetings; act as a CRM system troubleshooter.
• Create marketing materials and manage property listings across various platforms.
• Liaise with external suppliers to organise EPCs, photography, and floorplans.
• Oversee office health & safety checks, information security, and GDPR compliance.
• Manage office supplies, contractors, IT equipment, and support refurbishment projects.
• Coordinate team rotas, timesheets, and organise internal team events.

Key Experience Required:

• 3 years+ experience in a similar operations or administration role preferred.
• Proficient with Microsoft office packages.
• Flexibility, adaptability and a co-operative attitude.
• Excellent standard of English grammar and spelling.
• Strong attention to detail.

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