Operations Coordinator - Fulham

The London Residential sales division are looking to recruit an Operations Coordinator to carry out sales administration and business operations responsibilities in our Fulham office, as well as providing support to the wider London office network and Operations teams.  You will report into the Operations Manager and Operations Executive in London Residential sales, with day-to-day input from the Department Sales Head.

Responsibilities:

Customer Experience

• Provide an exceptional internal and external customer experience in every interaction
• Assist in answering incoming calls
• Maintain a tidy office and reception area
• Assist Department Head with implementation of Customer Experience initiatives
• Drive net promotor scores through customer journey improvement initiatives

Sales Administration

      Provide excellent sales administration to multiple departments with a high level of attention to detail, to include:

      Property listings:

• • Create & manage new contacts, property records & instructions on our inhouse CRM system
  • Order land registry title checks
  • Create template letters and documents on inhouse CRM system

      Best Practice

• • Manage our due diligence process for clients
  • Keep up to date with and adhere to best practice standards and procedures
  • Liaise with clients to obtain necessary documents
  • Ensure office compliance and drive audit pass rate improvements

      Accounts:

• • Accurate generation of sales invoices

      General:

• • Prepare adhoc reports for clients
  • Be a trouble shooter with system processes and procedures

Local Marketing

• Create marketing collateral
• Organise EPCs, photos and floorplans with external suppliers
• Update property listings on internal and external web portals
• Use of internal systems to search and download imagery 
• Supply imagery and property information for regional publications and central marketing campaigns  

HSE & Office Facilities

• Ensure all necessary health & safety checks for the office are completed and logged
• Ensure all new starters are aware & sent the health and safety protocols and relevant risk assessments
• Advise teams on office/information security best practice
• Follow storage & archive protocols 
• Adhere to GDPR regulations 
• Manage office contractors and facilities working with the procurement team
• Order stationery and IT hardware as required
• Assist with office refurbishment or relocation programmes

      Operations

• Processing of contractor/office facility invoices
• Assist team with submission of expenses if required
• Organise Saturday staff rota and submission of timesheets
• Prepare adhoc reports for weekly and monthly meetings
• Organise team events

Particular Aptitudes/Skills Required

• 3 years+ experience in a similar operations or administration role preferred
• Proficient with Microsoft office packages
• Flexibility, adaptability and a co-operative attitude
• Calm under pressure
• Excellent standard of English grammar and spelling
• Diligent and efficient
• Strong attention to detail
• Self-motivated
• Team player

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