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IT Systems Trainer

Date: 10-Jun-2022

Location: London, GB, W1U 8AN

Company: Knight Frank

Reference No 23549 
Title IT Systems Trainer 
Type Permanent 
Salary Range Competitive
Division Business Services 
Sub Division Business Services 
Department Human Resources (10000132) 
Location 55 Baker Street 

 

Knight Frank is the leading independent property consultancy in the UK offering agency and professional advice across Commercial, Residential and Rural sectors. 

 

Established in 1896, Knight Frank now comprises a global network of over 400 offices in 48 countries. 

 

Responsibilities

 

The primary focus of this role is in advocating the benefits of best practice and maximising the benefit derived from systems platforms used in the firm. The role requires a full understanding of the systems and the business processes they support, and this information needs to be clearly articulated to end users with a broad range of technical confidence at all levels of the company.

Activities will cover planning, developing and delivering systems training via workshops/presentations/one-to-one sessions - delivered via classroom and on-line in partnership with other systems support departments.

Knight Frank has a property platform which has been developed in-house.  This platform spans the whole of the firm and much of the training team’s time is spent working with developers and product owners while updating documentation and training plans each time changes are implemented and training staff on new features.  The recruited trainer for this role must be prepared for a steep learning curve as well as becoming familiar with all other systems used.     

Responsibilities will include:

 

  • Training and support on the use of all the firm’s IT systems, inter alia, hub (bespoke) Global Life(intranet), Radius, Working Life (SAP), Microsoft Office Suite, Microsoft Teams Telephony and any others as and when required. Training will be delivered by classroom, webinars, workshops, eLearning and documentation
  • Training new joiners to use the basics of Knight Frank systems, taking responsibility for follow up training
  • Understanding business processes, needs and problems and ensuring systems usage is linked with these processes
  • Composition and delivery of classroom and online sessions, workshops to groups of end users and also on a one-to-one basis
  • Writing training support materials, quick reference guides, lesson plans and eLearning  
  • Answering ‘how do I’ questions from the firm, by telephone, email, in-person

 

 

Professional experience and personal skills profile

 

Qualifications/Education Required.

 

  • Training Qualifications or a relevant degree in education preferable.

 

 

To view other vacancies within the Knight Frank Group click here.