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IT Category Manager

Date: 04-Aug-2022

Location: London, GB, W1U 8AN

Company: Knight Frank

Reference No 25632 
Job Title IT Category Manager 
Type Permanent 
Salary Range Competitive
Division Business Services 
Sub Division Business Services 
Department Strategy & Planning (10000665) 
Location 55 Baker Street 


Knight Frank is looking to hire an IT Category Manager to join their procurement team and manage all the technology suppliers.


Knight Frank is the leading independent property consultancy in the UK offering agency and professional advice across Commercial, Residential and Rural sectors.  Established in 1896, Knight Frank now comprises a global network of over 330 offices. 



    • Collaborate with internal stakeholders — including IT and business resources, sourcing and procurement — to develop criteria and best practices for supplier selection.
    • Optimise the cost-effectiveness of negotiations and ensure compliance of negotiated agreements to established supplier management policies and practices (such as articulation of service levels and deliverables, etc.).
    • Manage the maintenance/enhancement of tools for use in supplier management, including supplier tracking, analytics and performance management tools.
    • Serve as the leadership-level point of contact between the suppliers and internal stakeholders consuming supplier services and solutions.
    • Manage the collection, consolidation and communication of reporting and data on supplier contracts, performance, risk and relationships to key stakeholders and suppliers.
    • Management and tracking of software/hardware assets and consumption of cloud-based entitlements.
    • Oversee maintenance of supplier agreements and, where applicable, in cooperation with procurement, legal, compliance and stakeholders, ensure that they are current/up-to-date and compliant with relevant laws and regulations.
    • Manage/oversee the creation and maintenance of a repository of suppliers in a contract management database or similar solution to track key engagement milestones (expirations, renewals).
    • Segment and rationalise the supplier portfolio so that appropriate focus can be applied to the most strategically important supplier relationships/engagements.
    • Maintain an inventory of supplier spend in collaboration with other areas, such as finance and procurement by category (software, hardware, telecom, services), cost centre and region.
    • Manage supplier relationships as the key point of contact between specified suppliers and the business.
    • Manage the communication process with suppliers, including what information should be communicated, when and by whom, to ensure that appropriate leverage is preserved.
    • Oversee the measurement and reporting of supplier performance, including the development of evaluation tools based on stakeholder needs, and the creation of scorecards and dashboards that will accurately present this data.
    • Ensure that the metrics used to evaluate performance are properly tied to business outcomes and bias-free, and that the associated communications around these metrics are clear.
    • Manage delivery of performance feedback to supplier organisations and oversee action plans and corrective measures which may arise from the performance management process.
    • Maintain supplier risk assessments or risk registers in cooperation with risk and compliance teams.
    • Develop or participate in the development of risk frameworks accounting for sensitivity to and tolerance for identified supplier risk types (financial, regulatory, operational, reputational, etc.).
    • Partner with other areas of the business (procurement, finance) to track and report on supplier financial viability, business continuity, and corporate and regulatory compliance.
    • Provide oversight to supplier audits where required.


Professional experience and personal skills profile

  • A bachelor’s degree in business, management or a related field
  • Desired professional qualifications may include:
    • Chartered Institute of Procurement & Supply (CIPS)
    • Certified Professional in Supply Management (CPSM)
    • Certified Technology Procurement Executive (CTPE)
    • Skills Framework for the Information Age (SFIA)


  • A minimum of five years of experience in a supplier management or a related field
  • Proven experience in the successful management of suppliers/third parties, including, but not limited to, policies, performance, supplier risk, relationships, contracts (including negotiations), and issue and dispute resolution
  • Experience driving change and facilitating collaboration and action in highly distributed or flat organizations.

Required Knowledge and Skills

  • Broad knowledge of the IT industry and the products and services provided by technology suppliers
  • Familiarity with relevant regulatory and industry requirements
  • Working knowledge of contract management and negotiation
  • Understanding of the supplier life cycle (sourcing, procurement, supplier management), and how internal roles interact and operate throughout the duration of supplier engagements
  • Solid grasp of financial concepts, such as depreciation schedules, capitalization, return on investment, and total cost of ownership
  • Ability to effectively interpret and act on data visualizations and analytics, particularly with regard to trends in supplier performance and activity

Key Behaviours and Competencies

  • Presence and comfort interacting with both internal and supplier senior stakeholders
  • Ability to challenge and influence without authority and collaborate with internal clients and stakeholders
  • Communication of business concepts and needs in technology relevant terms as well as translation of technical concepts into business/nontechnical points
  • Relationship skills that will facilitate positive stakeholder / supplier behaviours, establish healthy new engagements, and deepen existing ones
  • Strong problem-solving ability with a focus on managing to business outcomes through collaboration with multiple internal and external parties
  • Thorough understanding of commercial terms (warranties, intellectual property, indemnification) in IT agreements




To view other vacancies within the Knight Frank Group click here.