HR Operations Team Lead

Date: 11 May 2023

Location: London, GB, W1U 8AN

Company: Knight Frank

Reference No 28525 
Job Title HR Operations Team Lead 
Type Permanent 
Salary Range Competitive
Division Business Services 
Sub Division Business Services 
Department Human Resources (10000132) 
Location 55 Baker Street 


Knight Frank are looking to hire a HR Operations Team Lead to oversee the day-to-day running of their HR Operations department.


This department is a transactional shared service centre for Knight Frank’s UK business, which is responsible for maintaining the people data held in our HRIS and processing people changes across the various stages of the employee lifecycle. Key actions include the processing of new starters, leavers and transfers as well as changes associated with our HR policies, such as flexible working requests and maternity leave.


Established in 1896, Knight Frank is a global network of 18,170 people in 523 offices across 60 territories. We’ve built an internationally connected, diverse organisation on a work ethos of collaboration, teamwork, leadership and adaptability. We have created a workplace where opinions are respected, everyone is invited to contribute, and excellence is rewarded.




  • Oversee the day-to-day running of the shared service HR Operations department
  • Provide line management, support and development to the HR Operations team
  • Ensure that routine processes are achievable and delivered in line with agreed SLAs
  • Act as a point of escalation for complex and non-routine matters, as well as matters deemed sensitive and / or of critical importance
  • Establish and maintain appropriate QA processes for all outputs
  • Develop and maintain a thorough understanding of the HRIS and all key HR Operations processes
  • Provide support and cover for the team on an exceptional basis by processing tickets – at times of peak demand or high employee absence
  • Utilise MI to ensure workload is distributed and prioritised effectively and to monitor and manage the performance of the team
  • Review and manage requests from across the Firm for adhoc and routine reporting from the HRIS
  • Conduct regular reviews of all HR Operations processes to ensure they remain fit for purpose


Required Experience


  • Significant experience in HR Operations, gained in a volume, transactional environment
  • Knowledge of best practice across HR operations, with recruitment, and talent management also desirable
  • Line management (circa 5 to 10 direct reports)
  • Hands on experience with HR Information Systems. Knowledge of SAP ERP HCM desirable but not essential
  • Knowledge of ServiceNow desirable but not essential


Required Aptitudes & Skills


  • Knowledge of best practice across HR operations, with recruitment, and talent management also desirable
  • Excellent organisation and prioritisation skills
  • Exceptional attention to detail and time management
  • Process orientated and methodical
  • Analytical – worked with KPIs and SLAs
  • Good communicator at all levels
  • Good team management and engagement skills
  • Strong work ethic, articulate, well presented and efficient
  • Flexibility to work the necessary hours to perform the role
  • Must be able to hit the ground running – a self-starter





#3 #LI-SP1



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