Facilities Supervisor - 6 Month FTC

The human elemThe hum

The human element in the property world is all too easily overlooked. This is why Knight Frank believes in building long-term relationships with both clients and staff. This enables us to provide clear, considered and personalised advice on all areas of property whether commercial or residential.

Established in 1896, Knight Frank is a global network of 18,170 people in 523 offices across 60 territories. We’ve built an internationally-connected, diverse organisation on a work ethos of collaboration, teamwork, leadership and adaptability. We have created a workplace where opinions are respected, everyone is invited to contribute and excellence is rewarded. As a result, our people are highly motivated. We want your experience of working with us to be the best that it can be.

We understand that the only way we will continue to thrive is through the commitment and passion of our people and their tireless delivery of excellent client service. That’s why investing in our people is as important to us as investing in our clients. That’s what makes Knight Frank different – the difference is our people.

Knight Frank are recruiting a Facilities Supervisor on a intial 6 Month Fixed Term Contract, with the possibility to extend.

Scope

• Supervision of FM team including on-site maintenance and cleaning service partners.
• Provide assistance to Facilities Manager and cover during annual leave – reporting directly to Head of FM
• Supporting FM and Head of FM on operational projects
• Assist with archiving management
• Statistical reporting
• Liaise with Front of House manager in respect of rooms set up’s and fabric maintenance in the hospitality suite.
• Undertake FM admin duties including but not limited to management of Permits, staff cycle store.
• Develop and maintain working relationship with Landlords management team and sub-tenants.
• Ensure Help Desk tickets are closed as per SLA.
• Liaise with on-site M&E, Cleaning and Catering contract managers.
• Management and supervision of 3rd party contractors and service providers – eg; specialist maintenance, fabric and mechanical contractors.
• Develop and maintain relationships with Office Managers

Responsibilities

• Monitor and respond to  Help Desk calls as appropriate.
• Daily walk rounds of offices to ensure that meeting rooms/breakout area furniture layouts are kept in order.  Ensure walkways/corridors are kept free of obstructions.  Reports of walkrounds to be documented and saved.
• Assist with the preparation of Functions/Meeting/presentation room set-ups.
• Assit the FM with weekly and monthly statistical reporting.
• Responsible for the management of the access control cards, liaising with BS Security Team with regards to the production of the cards.  Deal with starters/leavers and temporary staff access cards.
• Liaise with (Office Managers)  OM’s to ensure that all areas of the office are kept tidy at all times.
• Ensure store rooms are kept tidy and fire escape corridor is kept clear at all times.
• Spare key management/procurement.
• Distribute bulk deliveries, liaising with Building Security when necessary.
• Carry out quarterly audits on access control system

Competencies

• Leadership: Confidently engage with stakeholders and colleagues at all  levels to generate commitment to goals
• Communication: I communicate clearly and effectively in order to build supportive relationships with my team and stakeholders and deliver the task at hand
• Adaptability: I am open to change and will embrace the new ways of working that could have a positive impact on my role
• Team Mind-set: I have a team mind-set and seek opportunities to work with others to share knowledge and meet common goals

Professional experience and personal skills profile

Qualifications/Education Required

• IOSH or NEBOSH

Systems & IT competence

• Word
• Excel
• PowerPoint
• Outlook
• Help Desk systems
• Invoicing systems

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To view other vacancies within the Knight Frank Group click here.