Digital Learning Manager

Date: 1 Jun 2023

Location: London, GB, W1U 8AN

Company: Knight Frank

Reference No 28081 
Title Digital Learning Manager 
Type Permanent 
Salary Range Competitive
Division Business Services 
Sub Division Business Services 
Department Learning & Development (10000928) 
Location 55 Baker Street 


The human element in the property world is all too easily overlooked. This is why Knight Frank believes in building long-term relationships with both clients and employees. This enables us to provide clear, considered and personalised advice on all areas of property whether Commercial or Residential.


Established in 1896, Knight Frank is a global network of over 20,000 people in 488 offices across 57 territories. We’ve built an internationally-connected, diverse organisation on a work ethos of collaboration, teamwork, leadership and adaptability. We have created a workplace where opinions are respected, everyone is invited to contribute and excellence is rewarded. As a result, our people are highly motivated. We want your experience of working with us to be the best that it can be.


We understand that the only way we will continue to thrive is through the commitment and passion of our people and their tireless delivery of excellent client service. That’s why investing in our people is as important to us as investing in our clients. That’s what makes Knight Frank different – the difference is our people.





  • The creation of a digital learning strategy which supports our overall learning vision and supports the business in delivering on its priorities.
  • Take a key role in changing our learning culture; to help install a learning mindset where digital learning happens every day and at the point of need.
  • Manage SuccessFactors platform, including its day-to-day operations and providing necessary support to users.
  • Conduct business needs analysis with key stakeholders in the business and the learning team to understand online learning requirement.
  • Identification and implementation of the best learning technology that will enable us to provide useful performance resources, learning pathways and support our mandatory compliance requirements.
  • Ensure digital learning solutions are designed and delivered in engaging and innovative ways to enhance the user experience.
  • Own the promotion and communication of digital learning; creating awareness, interest and desire for learning and development offerings.
  • Build up and manage a network or partners and advocates in the business to represent our digital learning offer.
  • Manage third party vendors to ensure high quality service and cost efficiency.
  • Manage the digital learning procurement and budget activity.
  • Measure and evaluate the effectiveness and impact of online learning to ensure we are delivering return on investment.
  • Line Management of the Digital Learning Design team ensuring project quality and timescales are maintained and their skills developed.




  • Experience of SuccessFactors functionality and administration highly desirable.
  • Experienced Learning professional with a modern approach to learning (e.g. resources not courses, learning experience design, performance consulting, 'consumer-grade' digital experiences).
  • Effective business partnership and consulting - establishing positive working relationships with stakeholders and build a rapport to become a trusted advisor.
  • Brand creation, marketing, promotion and communication.
  • Future thinking - ability to think and plan ahead with new initiatives and technologies to continue to develop the user learning experience.
  • Good team working capability.
  • Expertise using eLearning development tools such as Articulate Studio/Storyline, Camtasia, Adobe Photoshop and Adobe Captivate.
  • Strong Project Management capability.
  • Experienced in learning analytic and using data to measure business impact.
  • Commercially focused with ability to manage budgets effectively.
  • Experience managing a team preferred





I offer support to others and engage with people across the business to help them deliver positive outcomes for the brand



I keep up to date with and develop my professional knowledge, and share it with others in order to improve our service



I build collaborative relationships with my team and stakeholders by communicating openly and actively listening to others

Advisory Mind-set

I use my expertise and knowledge to deliver advice with clarity and conviction in order to secure positive outcomes



I am open to and will embrace changes in my specialist role, behaviour and approach


Team Mind-set

I create a cooperative environment that encourages the sharing of knowledge, leading discussions to adapt business processes


Commercial Acumen

I take an active part in supporting the financial health of the business, ensuring projects and objectives set to me are met on schedule and within budget. I find solutions that are commercially sound. 





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