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Compliance Coordinator

Date: 04-May-2022

Location: London, GB, W1U 8AN

Company: Knight Frank

Reference No 20424 
Job Title Compliance Coordinator 
Type Permanent 
Salary Range Competitive
Division Business Services 
Sub Division Business Services 
Department Risk & Compliance (10000663) 
Location 55 Baker Street 


Knight Frank is looking to hire a Compliance Coordinator to join their Risk & Compliance team.


The team comprises approximately 40 compliance, assurance and risk management specialists and drives continuous improvement across the firm by providing expert technical advice to the business, and by developing policies, procedures and training to better manage regulatory risks.


This co-ordinator role is primarily aimed at supporting the Best Practice team to manage the wide range of internal or external enquiries and requests for support and advice it receives. The co-ordinator will be responsible for ensuring we maintain up to date information databases and track the timeliness of responses to internal and external clients, working alongside the Best Practice Manager who oversees the Best Practice team.


The ideal candidate for this position must be proactive with a willingness to learn and excellent administrative skills. Experience in a risk and compliance role or within the property industry would be beneficial but is not required.



  • Maintain various databases, including:
    • ServiceNow – used for tracking compliance related work raised by the business.
    • The complaints database – used for logging and tracking complaints, helping to ensure we meet our SLAs around response times.
    • Audit Centre – used for audits, ensuring users are set up correctly, audits are scheduled correctly and actions are assigned and completed in a timely manner.
  • Maintain the Global and UK Policy schedule, seeking input from the Best Practice Manager prior to policies being reviewed and approved.
  • Maintain the Best Practice intranet page.
  • Support the Senior Compliance Officer in drafting responses to complaints.
  • Assist in the coordination and development of training material.
  • Coordinate responses to pre-qualification questionnaires and tender requests from clients.
  • Undertake Land Registry cost allocations.
  • Contribute to ad hoc projects as required.
  • Provide cover for the Information Centre team during holidays or unexpected absences.


Professional experience and personal skills profile

  • Experience of the property sector is desirable but not essential
  • Excellent written and verbal communication skills
  • Good time management and planning skills
  • Highly self-motivated and proactive with the ability to learn quickly
  • Excellent attention to detail
  • Good knowledge of Microsoft Office and Database administration









To view other vacancies within the Knight Frank Group click here.