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Client Services Consultant

Date: 27-Feb-2021

Location: London, GB, W1U 8AN

Company: Knight Frank

Reference No 10129 
Title Client Services Consultant 
Type Permanent 
Salary Range Competitive
Division Residential 
Sub Division Knight Frank Finance 
Department Knight Frank Finance (10000147) 
Location 55 Baker Street 

 

Based in our London Office, the Knight Frank Finance department is looking to recruit a Client Services Consultant to focus on generating sales leads from our existing client base for our Protection advisors.   The ideal candidate will have previous experience in a customer support role and be familiar with CRM systems. You will also be ambitious and driven to succeed in a highly competitive environment working alongside the industry’s best.

 

Main Responsibilities include:

 

  • Contacting and booking appointments for the Protection advisors, with all KFF clients who have recently received a mortgage offer through our mortgage consultants.
  • Meet personal/team targets for outbound calls made and appointments booked.
  • Identifying customers’ needs and qualifying the opportunity for the Protection advisor.
  • Follow a pre-defined “script” (TBA) but also adapt your approach to any given situation.
  • Identify opportunities to cross sell services within KF group
  • Keep records of all conversations on 360 CRM, particularly confirming in writing (email) that the client has been offered a consultation with a Protection advisor.
  • Attend webinars to improve knowledge of products being offered

 

 

Professional experience and personal skills profile

 

  • Enthusiastic, resilient and with positive attitude.
  • Self-motivated and enjoy being very busy
  • Strong phone and verbal communication skills.
  • Customer focus and able to adapt your approach to different sales situations
  • Competitive and target driven - always looking to exceed expectations.
  • Ability to multi-task, set priorities and manage time effectively
  • Proven track record of over-achievement in your current role.

 

 

To view other vacancies within the Knight Frank Group click here.