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Client Manager, Knight Frank Finance

Date: 23-Apr-2021

Location: London, GB, SW11 4AX

Company: Knight Frank

Reference No 11611 
Job Title Client Manager, Knight Frank Finance 
Type Permanent 
Salary Range Competitive
Division Residential 
Sub Division London Sales 
Department Client Services (10000097) 
Location Riverside - (7a Albion Riverside) 

 

The Knight Frank Finance department is looking to recruit a Client Manager to focus on generating sales leads from our existing client base for our Protection advisors.   The ideal candidate will have previous experience in a customer support role and be familiar with CRM systems. You will also be ambitious and driven to succeed in a highly competitive environment working alongside the industry’s best.

 

Main Responsibilities include:

 

  • Contacting and booking appointments for the Protection advisors, with all KFF clients who have recently received a mortgage offer through our mortgage consultants.
  • Meet personal/team targets for outbound calls made and appointments booked.
  • Identifying customers’ needs and qualifying the opportunity for the Protection advisor.
  • Follow a pre-defined “script” (TBA) but also adapt your approach to any given situation.
  • Identify opportunities to cross sell services within KF group
  • Keep records of all conversations on 360 CRM, particularly confirming in writing (email) that the client has been offered a consultation with a Protection advisor.
  • Attend webinars to improve knowledge of products being offered

 

 

Professional experience and personal skills profile

 

  • Enthusiastic, resilient and with positive attitude.
  • Self-motivated and enjoy being very busy
  • Strong phone and verbal communication skills.
  • Customer focus and able to adapt your approach to different sales situations
  • Competitive and target driven - always looking to exceed expectations.
  • Ability to multi-task, set priorities and manage time effectively
  • Proven track record of over-achievement in your current role.

 

 

To view other vacancies within the Knight Frank Group click here.