Business Support Coordinator - Property Asset Management

Date: 24 May 2023

Location: London, GB, W1U 8AN

Company: Knight Frank

Reference No 28584 
Title Business Support Coordinator - Property Asset Management 
Type Permanent 
Salary Range Competitive
Division Commercial 
Sub Division Consultancy 
Department Property Asset Management (10000177) 
Location 55 Baker Street 


This is a role for a highly motivated Business Support Coordinator.  Responsible for providing an effective and efficient administrative support service to the Property Asset Management team, ensuring the smooth running of a busy department.




Stakeholder Support

Administration support to Portfolio/South East (within PAM) organisation of internal / external meetings and conference calls


Business Support

  • Acting as an Ambassador for the team
  • Maintain collaborative relationships with clients, managers, and colleagues
  • Team Financial Support; where appropriate:
    • Service charge packs
    • WIP sheet reconciliation / billed and unbilled debtor support
    • Concise and regular coordination of client invoices, ensuring quarterly deadlines are met.
    • Expense claim support for the Partners.
    • Referral support


Team Support

  • Team meetings; attend team WIP meetings, minute taking and ensuring actions are followed up
  • Training; helping to ensure all their team(s) mandatory training is up to date.
  • Compose and/or prepare correspondence; occupier packs, audio/copy typing, letters, memos, design documents, newsletters
  • Answer organisational mail, email, correspondence and requests for information
  • Maintain teams schedule through diary support, organisation of internal / external meetings booking meeting rooms and conference calls
  • Corporate travel arrangements; organising team meetings and conferences, strategy away days, etc.  Producing relevant ‘packs’ for all attendees
  • IT liaison to help troubleshoot system errors for team
  • Work collaboratively providing assistance to other business support members, as and when required, adding value to the overall efficiency of the Property Asset Management department
  • Working with the Commercial Division business support network to ensure best practices are shared, communication is continued and helping other teams when there are pressure points
  • New Starter Induction; working with the PAM Operations Executive to help support the process of new starters (induction) / leavers for your team
  • Onboarding; working with the PAM Operations Executive to support onboarding of all new starters in your team
  • Appraisals, where appropriate; support for their team and six monthly 1:1’s.
  • CPD records; recording the teams RICS CPD hours.


Processes & Efficiency Support

  • Best Practice/Risk; Audit and Compliance support and regular liaison with the Best Practice team.
  • Information Security Champion; to be an expert on the information security policy and procedures and a main point of contact for your team in terms of reporting and escalating issues and/or incidents therefore monitoring best practice.
  • hub support; adding inspections on HUB, plus adding new instructions when needed. 
  • Update and maintain correct contact information on KF platforms for the team
  • Maintain team’s storage/retrieval systems
  • G:Drive; To be font of all knowledge, adhere to guidelines / Job set up and/or update and closure of electronic filing systems, records and reports for team to ensure all property files are complete to pass audits.
  • Management agreements/Duty of Care


Programme & Project Support                                                                

  • MCC (Marketing Communications Coordinator) programme. Marketing Coordinator for team. Ensuring you are up to date on all tools / brand guidelines / and liaising with marketing regarding all collateral needs for the team, i.e. producing event invites, capability statements, CVs, track records, research documents and all other relevant marketing materials.
  • Social Media management i.e. LinkedIn, Yammer etc.
  • Corporate CRM Programme / Business Development support; for the team.   Creation of pitches with in- house creative and business development teams, liaison with internal or external printers to ensure a smooth process.  Working closely with BD to support team pitches. 
  • Event Support; event organisation and attendance for specific team / department events
  • KFX; contribution/idea generation


Experience required:

  • 2+ year experience in a similar operations or administrative role
  • Proficient using Microsoft Office



To view other vacancies within the Knight Frank Group click here.