Scope

Develop and implement strategies to build, maintain and strengthen Knight Frank’s relationship with clients thereby driving client retention.

Identify, close and nuture new business relationships for Knight Frank.

Responsibilities

• Generate new business leads and partner with internal teams to convert leads to new business
• Partners with the various business teams to source new business and manage existing business.
• Develop and implement retention strategies to ensure long-term client partnerships.
• Proactively engage with clients to understand their evolving needs and recommend solutions that align with their business objectives.
• Conduct research in the real estate industry and create new opportunities to expand business
• Build and manage client’s database
• Ensure client/tenant satisfaction by proactively addressing any issues or concerns that may arise.
• Act as a liaison between clients/tenants and internal teams, ensuring that their requirements are met and expectations are exceeded.
• Develop new strategies to improve clients/tenants’ satisfaction thereby achieving their retention.
• Identify opportunities to upsell and cross-sell additional services to existing clients. Collaborate with business teams to develop strategies for expanding client accounts and increasing revenue.
• Address client complaints or issues in a timely and effective manner. Escalate complex or high-priority issues to the appropriate internal teams for resolution.
• Stay updated on industry trends, market changes, and competitor activities. Use this information to identify opportunities for improvement and provide recommendations to clients.
• Act as a client advocate within the business, representing their interests and providing feedback to internal teams. Collaborate with cross-functional teams to ensure client needs are met and exceeded.
• Conduct regular Client and tenant satisfaction survey to get feedback on services rendered. Present report of survey to management and make recommendations on how to improve services