Associate Director

Job Summary

• To maintain a continuous and high level of prospecting calls activity to achieve your quantitative performance objectives.

• To work with the Managing Director, department heads, regional business development staff and the international desks in Knight Frank to plan, implement and strategically manage the promotion of our office services to clients.

• To continually improve the quality and range of services within the department’s scope of business.

• To meet goals and objectives of the office services department, with the ultimate purpose of contributing to the expansion and profitability of the Knight Frank business in Guangzhou, China and the region.

• Completed annual KPIs which agreed with both you and the Company is part of your job responsibility.

Responsibilities

Consultant Function

• To ensure that we deliver the best office service in Guangzhou to all clients all the time

• Receive enquiries from clients and ensure that you understand their needs

• Hiring / Prospect development

• Keep in regular contact with clients at all times including advising them of progress

• Prepare shortlist of suitable properties for clients to review in accordance with their requirements and budget

• Arrange and conduct property inspections with clients

• Coordinate with business development team

• Negotiate for properties on behalf of clients

• Prepare lease contracts

• Ensure invoices are accurately prepared and sent

• Participate in monthly regional Business Development calls with key TR leads in AP, Europe and U.S.

• Travel per required to participate in Global Corporate Service and Regional Tenant Rep. • Attend weekly office services meetings to discuss existing and prospects.

Sales and Marketing Function

• Working with the Office Strategy & Solutions department head, business development team and the marketing department, to assist in the implementation and delivery of specific departmental marketing campaigns to predetermined recipients in China.

• To set up meetings and presentations with new and existing clients through telephone calls, email or letter.

• To make presentations to clients.

• To secure instructions from clients.

Leadership Management

• As a team leader, providing leadership and guidance to team staff to achieve agreed sales and profitability targets.

Database Management

• To update database contacts and input related information onto the COMPASS and to ensure that departmental staff do likewise.

Central Filing System

• Working with the department head, to maintain and keep up to date the filing system for all work in the Guangzhou office.

Departmental Marketing Tools

• To ensure that all documents produced by Knight Frank Guangzhou, whether internal or external, are in accordance with documented policies and are consistent with the message that the company is trying to convey about our mission and vision.

• To ensure that clients receive a consistent and professional image of the Company.

Person Specification

• At least 5 years relevant working experience

• Bachelor degree or above

• Team management experience preferred

• Proficient in both Chinese and English communication skills

• Good communication skill and interpersonal relationship

• Proficient in Word, Excel, PPT with detailed and clear work plan

• Responsible, initiative, mature, self-motivator with excellent service attitude