Senior Manager, Office Strategy & Solutions

Job Description

Job Summary

•    To maintain a continuous and high level of prospecting calls activity to achieve your quantitative performance objectives.

•    To work with the department heads, regional business development staff and the international desks in Knight Frank to plan, implement and strategically manage the promotion of our office leasing services to clients.

•    To continually improve the quality and range of services within the department’s scope of business. 

•    To meet goals and objectives of the office leasing department, with the ultimate purpose of contributing to the expansion and profitability of the Knight Frank business in Beijing, China and the region.

•    Completed annual KPIs which agreed with both you and the Company is part of your job responsibility.

Responsibilities 

Business Development
•    Make quantitative prospecting calls daily and set up meetings for Department Manager and other staff
•    Perfective maintenance on stacking plan

Consultant Function
To ensure that we deliver the best office leasing service in Beijing to all clients all the time:
•    Receive enquiries from clients and ensure that you understand their needs
•    Keep in regular contact with clients at all times including advising them of progress
•    Prepare shortlist of suitable properties for clients to review in accordance with their requirements and budget
•    Confirm availability and suitability with landlords
•    Arrange and conduct property inspections with clients
•    Negotiate for properties on behalf of clients
•    Prepare lease contracts
•    Ensure invoices are accurately prepared and sent
•    Attend weekly office leasing meetings to discuss existing and possible clients.

Sales and Marketing Function
•    Working with Office Services department head, business development team and the marketing department, to assist in the implementation and delivery of specific departmental marketing campaigns to predetermined recipients in China.
•    To set up meetings and presentations with new and existing clients through telephone calls, emails or letters.
•    To make presentations to clients.
•    To secure instructions from clients.

Database Management
To update and increase database contacts and input related information of properties and tenants onto the client contacts management system in the office (COMPASS). 

Departmental Marketing Tools
To ensure that all documents produced by Knight Frank Beijing, whether internal or external, are in accordance with documented policies and are consistent with the message that the company is trying to convey about our mission and vision. To ensure that clients receive a consistent and professional image of the Company.

Person Specification 

•    At least 5-8 years relevant working experience
•    Proficient in both Chinese and English communication skills
•    Good communication skill and interpersonal relationship
•    Proficient in Word, Excel, PPT with detailed and clear work plan
•    Responsible, initiative, mature, self-motivator with excellent service attitude

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