Associate Director, Office Strategy & Solutions

Job Description 

Job Summary

•    To work with the General Manager, OSS, Beijing and other staff in Knight Frank to plan, implement and build a sustainable, profitable and reputable business.

•    To ensure that Knight Frank is the premier provider of office agency services in Beijing

•    Achieving annual KPIs agreed is one of the responsibilities of the role

Responsibilities 

•    Drive our tenant representation and corporate real estate functions in Beijing by expanding our client base, growing revenues, controlling costs, and increasing our range of services
•    Ensure processes are put in place to continually improve operating efficiency, effectiveness and client satisfaction. 
•    Responsible for market and sector analysis, development of client specific pursuit and delivery strategies and sales management.
•    Secure local and Pan-China agency and transaction mandates from domestic and international clients. 
•    To work with the General Manager, OSS, Beijing, other Department Heads and business development staff to plan, implement and strategically manage the promotion of our agency and professional services to clients.
•    Develop clear processes and procedures that maintain quality, ensure internal compliance and facilitate transactions. 
•    Work closely with agency teams in China, Regional and Global offices to ensure a consistent and best practice approach to all new business activities.
•    Ensure the agency departments respond appropriately to changes in regulation and markets 
•    Ensure the function makes a positive financial contribution to the firm for the client services it provides. Manage the team to ensure staff retention, growth and engagement and establish strong working relationships with related internal business lines.
•    Support regional business development activities at country level including major global, regional and local RFP’s.
•    Work closely with Research and Marketing Departments to improve the quality of data and marketing materials.
•    Undertake all relevant tasks as directed by the Board that would normally be associated with such a role

Financial Reporting
•    Take responsibility for certain clients/prospects and associated revenue target, and co-ordinate preparation of budget and expenditure / income forecasts
•    Review performance to business plan regularly and recommend modifications as appropriate.

The Business and Internal Customers

•    Develop and maintain a detailed understanding of the firm’s business
•    Develop relationships with all key personnel in Knight Frank’s organization in Asia Pacific

Person Specification 

•    Bachelor Degree or above in real estate, business or a related discipline
•        At least 8 years’ experience in real estate industry
•        Holder of Estate Agent’s license preferred
•    Excellent written and spoken English and Mandarin
•    Proficient in MS Word, Excel and PowerPoint 
•    Strong customer-service mindset; good negotiation and influencing skills
•    Self-motivated, aggressive, results-oriented and able to work under pressure

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