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Team Secretary, Bristol

Date: 22-Jan-2022

Location: Bristol, GB, BS8 4HR

Company: Knight Frank

Reference No 16621 
Job Title Team Secretary, Bristol 
Type Permanent 
Salary Range Competitive
Division Residential 
Sub Division Country Business 
Department South West (10000030) 
Location Bristol Residential 

 

Knight Frank is looking to hire a Team Secretary (Business Support Coordinator) to assist the Sales Team in their Bristol office.

 

Responsibilities:

 

Customer Experience

  • Greet customers in a polite and welcoming manner
  • Assist customers and offer refreshments
  • Answer incoming calls and website enquiries
  • Assist with arranging and organising property visits
  • Take accurate messages and assist with enquiries wherever possible
  • Provide keys to contractors
  • Maintain a tidy office and reception area
  • Prepare the boardroom for meetings when required

 

Sales administration

  • Work with Operations teams to provide efficient sales administration, to include:
  • Property listings: 
    • Create new property activity records 
    • Order land registry title checks 
    • Register new instructions  
    • Create template letters and forms  
    • Brochure production
    • Social media asset creation

 

Best Practice:

  • Follow & adhere to all internal and external compliance & best practise measures and procedures
  • Manage Client Due Diligence process for clients and counterparties 
  • Adhere to best practice standards and procedures
  • Liaise with clients to obtain necessary documents prior to marketing 
  • Ensure correct naming conventions are used on all property files 
  • G:drive organisation and maintenance

 

Local Marketing

  • Create mailers, property brochures, window cards and pitching materials
  • Arrange and upload EPCs, photos and floorplans 
  • Update property listings
  • Use of internal systems to search and download imagery 
  • Display knowledge of GDPR regulations 

 

Information Security

  • Ensure clear desk & clear screen policies are followed 
  • Ensure confidential files are treated correctly  
  • Display knowledge of GDPR regulations 

 

Particular Aptitudes/Skills Required

  • Prior experience in a business support, administration or front of house role preferred but not required
  • Flexibility, adaptability and a co-operative attitude
  • Excellent standard of English grammar and spelling
  • Calm under pressure
  • Diligent and efficient
  • Attention to detail
  • Self-motivated
  • Team player

 

#3

 

 

To view other vacancies within the Knight Frank Group click here.