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Operations Coordinator, Bishops Stortford - 1 Year FTC

Date: 21-Sep-2022

Location: Bishop's Stortford, GB, CM23 2LW

Company: Knight Frank

Reference No 26237 
Job Title Operations Coordinator, Bishops Stortford - 1 Year FTC 
Type Fixed Term Contract 
Salary Range Competitive
Division Residential 
Sub Division Residential Lettings 
Department Bishops Stortford (10000073) 
Location Bishops Stortford 

 

Established in 1896, Knight Frank is the leading independent property consultancy in the UK offering agency and professional advice across Commercial, Residential and Rural sectors. 

 

Headquartered in London, Knight Frank has more than 15,000 people operating from over 500 offices across 58 countries. These figures include Newmark Grubb Knight Frank in the Americas, and Douglas Elliman Fine Homes in the USA. We are an independent consultancy with a partnership culture that puts our clients first. We provide market-leading advice and transaction support to investors, corporates and homeowners for their personal and business property needs. We back this up with industry-leading technology and market research.

 

 

Responsibilities

 

Client Support

 

  • Assist in answering incoming calls and registering applicants
  • Create new property activity records and merging tenancies on the system
  • Assisting with management takeovers including data entry, issuing relevant paperwork to tenants and liaising with accounts teams.
  • Co-ordinate monthly and quarterly client reports and assist the team in preparing these.
  • Organise team efforts to chase bad debt on a monthly basis
  • Generate proforma invoices for intro only lets
  • Ensure compliance of KYC/CDD process for clients and counterparties (including land registry checks and Northrow reports)  

 

Team

 

  • Liaise with HR, facilities and IT for new starter setup
  • Co-ordinate the schedule on-boarding meetings during a new joiner’s first 30 days including all standard sessions, such as IT training and the firm’s Introductory Briefing
  • Welcome all new joiners on their first day and provide them with the team induction
  • Liaise with the Health & Safety Manager to maintain the office disaster recovery plan including the primary and secondary methods of contacting the whole team in the event of an incident.
  • Fire marshal- training provided
  • Team social lead (arranging birthday cards/ team socials)
  • Prepare monthly meeting agendas, MBOs and ad hoc requirements
  • Diary management including but not limited to travel bookings
  • F:drive organisation and maintenance
  • Order stationery and hardware as required
  • Overflow team administration where needed

 

Marketing
 

  • Preparation of pitching documents- gathering, collating and formatting
  • Create mailers, property brochures, window cards and pitching materials using Drag and Drop
  • Working with the department to create marketing material for business generation (to include property management services/ ILM service offering)
  • Arrange and upload EPCs, photos and floorplans 

 

HSE and Information Security
 

  • Ensure clear desk & clear screen policies are followed 
  • Follow storage & archive protocols 
  • General Data Protection Regulation (GDPR) and Information Security champion

 

Professional experience and personal skills profile

 

Particular Aptitudes/Skills Required

 

  • 1 years+ experience in a similar operations, administration or secretarial role desirable but not essential
  • Proficient with Microsoft office packages
  • Flexibility, adaptability and a co-operative attitude
  • Calm under pressure
  • Excellent standard of English grammar and spelling
  • Diligent and efficient
  • Strong attention to detail
  • Self-motivated
  • Team player

 

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To view other vacancies within the Knight Frank Group click here.