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The Country Residential sales division are looking to recruit a Business Support Coordinator to assist with sales administration in the Ascot & Virginia Water office.  You will report into the Office Head, Edward Shaw with day-to-day input from the Senior Operations Coordinator.

Responsibilities:

• Greet clients in a polite and welcoming manner
• Assist clients and offer refreshments when necessary
• Answer incoming calls, respond to website enquiries and handle all walk-in clients
• Assist with diary management for the office to include arranging and organising property visits and viewings
• Take accurate messages and assist with all enquiries wherever possible 

Sales Administration

• Work with Operations teams to provide efficient sales administration, to include:
• Property listings: 
  • Create new property activity records 
  • Order land registry title checks 
  • Register new instructions  
  • Generate reports and assist with client due diligence
  • Brochure production
  • Social media asset creation 

Best Practice:

• Follow & adhere to all internal and external compliance & best practise measures and procedures
• Manage property and client records on HUB in line with Best Practice guidelines
• Manage Client Due Diligence process for clients and counterparties 
• Liaise with clients to obtain necessary documents prior to marketing 
• Ensure correct naming conventions are used on all property files 
• G:drive organisation and maintenance

Local Marketing:

• Liaise with marketing team to organise mailers, brochures, window cards, pitching materials and any other marketing assets
• Arrange and upload EPCs, photos and floorplans 
• Update property listings
• Use of internal systems to search and download imagery  
• Liaise with PR team to submit properties for suitable stories

Information Security:

• Ensure clear desk & clear screen policies are followed 
• Ensure confidential files are treated correctly  
• Display knowledge of GDPR regulations 

Particular Aptitudes/Skills Required

• Prior experience in a business support, administration or front of house role preferred but not required
• Property experience would be helpful but not essential for the role
• Strong IT skills needed – training will be provided for specific systems as needed
• Flexibility, adaptability and a co-operative attitude
• Excellent standard of English grammar and spelling
• Calm under pressure
• Diligent and efficient
• Attention to detail and strong organisational skills
• Self-motivated
• Team player
• The flexibility to adapt to assist with all office tasking when necessary

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Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.