Technical Support
Technical Support
Job Summary
The position is responsible for performing daily level 1 IT support tasks, assisting end users with their technical problems and maintaining the health of the IT infrastructure.
Responsibilities
- Provide expert helpdesk support, troubleshoot and resolve technical issues for colleagues and internal parties promptly and efficiently
- Manage user environment, install, configure, and provide ongoing support for workstation software, hardware, printers, and phones
- Manage and maintain Microsoft 365 environment, ensuring efficient and secure operation
- Analyze staff needs, identify potential vulnerabilities, and implement solutions to improve efficiency and accuracy
- Participate in designing, documenting, implementing, testing, and administering IT systems and networks. Ensure all components seamlessly integrate and meet business needs
- Implement application and software upgrades, and troubleshoot any performance issues
- Maintain inventory, track and maintain accurate records of IT assets
- Coordinate with external vendors for sourcing IT equipment and managing projects
- Provide technical support for office conferencing system
- Assist with additional tasks as assigned by the Supervisor, demonstrating flexibility and a willingness to learn
Requirements
- High Diploma or above in Computer Science or a related discipline
- Minimum 2 years of relevant IT support experience
- Excellent interpersonal skills with the ability to communicate effectively with diverse stakeholders
- Proactive, independent, and self-motivated with the ability to meet tight deadlines
- Positive "can-do" attitude and able to work effectively under pressure
- Strong logical thinking and problem-solving skills
- Commitment to maintaining confidentiality of company information
- Good command of English, Cantonese and Mandarin
#LI-CB1
Job Summary
The position is responsible for performing daily level 1 IT support tasks, assisting end users with their technical problems and maintaining the health of the IT infrastructure.
Responsibilities
- Provide expert helpdesk support, troubleshoot and resolve technical issues for colleagues and internal parties promptly and efficiently
- Manage user environment, install, configure, and provide ongoing support for workstation software, hardware, printers, and phones
- Manage and maintain Microsoft 365 environment, ensuring efficient and secure operation
- Analyze staff needs, identify potential vulnerabilities, and implement solutions to improve efficiency and accuracy
- Participate in designing, documenting, implementing, testing, and administering IT systems and networks. Ensure all components seamlessly integrate and meet business needs
- Implement application and software upgrades, and troubleshoot any performance issues
- Maintain inventory, track and maintain accurate records of IT assets
- Coordinate with external vendors for sourcing IT equipment and managing projects
- Provide technical support for office conferencing system
- Assist with additional tasks as assigned by the Supervisor, demonstrating flexibility and a willingness to learn
Requirements
- High Diploma or above in Computer Science or a related discipline
- Minimum 2 years of relevant IT support experience
- Excellent interpersonal skills with the ability to communicate effectively with diverse stakeholders
- Proactive, independent, and self-motivated with the ability to meet tight deadlines
- Positive "can-do" attitude and able to work effectively under pressure
- Strong logical thinking and problem-solving skills
- Commitment to maintaining confidentiality of company information
- Good command of English, Cantonese and Mandarin
#LI-CB1